Shipping policy
Thank you for shopping at Life Originals. By placing an order with us, you agree to the terms outlined below:
1. Order Processing Time
Fast Dispatch: All orders are processed and dispatched within 24 hours of order confirmation (Monday - Friday, excluding public holidays).
Cut-Off Times: Orders placed before noon will be dispatched the same business day. Orders placed after this time or over the weekend will be dispatched on the next business day.
Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
2. Shipping Rates & Delivery Estimates
Enjoy FREE UK Standard Shipping on all orders over £120
Enjoy FREE International Express Shipping on all orders over 160 USD / 140 Euros
3. Packaging & Care for Accessories
To ensure your orders arrive safely and in perfect condition, all items are packaged in boxes before placing into mailing bags.
4. Shipping Restrictions & International Shipping
P.O. Boxes: We do not ship to P.O. Boxes.
International Shipping: We currently only ship to the regions specified in 2 above.
Please note that customs fees, duties, and taxes are the buyer’s responsibility.
5. Order Tracking & Delivery Issues
Tracking Your Parcel: You can follow your package's journey using the link provided in your shipping confirmation email. Please allow up to 24 hours for tracking information to update after receiving your notification.
Incorrect Address: Please double-check your shipping address during checkout. Life Originals is not responsible for packages delivered to an incorrectly provided address. If you notice an error, contact us immediately at info@lifeoriginals.com, and we will update it if your order has not yet been processed.
Lost or Delayed Packages: While we ensure 24-hour dispatch, carrier delays can occasionally occur. If your package is delayed beyond the estimated timeframe, please contact us at info@lifeoriginals.com so we can assist in investigating with the courier.
6. Damaged Items
If your items arrive damaged due to transit, please contact us within 48 hours of receipt at info@lifeoriginals.com with your order number and photo evidence of the damage. We will promptly send a replacement or issue a full refund.
7. Contact Us
If you have any further questions regarding our shipping policy, please reach out to our customer care team:
Email: info@lifeoriginals.com
Office hours: Monday – Friday, 9:00 AM – 5:00 PM GMT
