Refund policy
At Life Originals Limited, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, this Returns Policy explains your rights and how to return items in accordance with UK consumer law.
1. Your Right to Cancel (Online Orders)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you purchase goods online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, you must notify us within the 14-day cancellation period by email at:
info@lifeoriginals.com
Once you have informed us of your decision, you have a further 14 days to return the goods.
2. Return Conditions
To qualify for a refund, returned items must be unused and unworn, be in their original condition, include all original packaging, labels and tags and show no signs of wear, damage, washing or alteration.
We reserve the right to reduce the refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics or functionality.
3. Return Shipping Costs
Unless the item is faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning goods to Life Originals Limited.
We recommend using a tracked and insured postal service, as we cannot accept responsibility for items lost or damaged during return transit.
4. Faulty or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order at info@lifeoriginals.com before returning it. Please include your order number, a description of the issue and photographs. The item can only be returned once we have reviewed the evidence and advised you of our approval to return. The return address is:
Life Originals Limited
79 Fairview Road
Headley Down
GU35 8JB
United Kingdom
Where a product is confirmed as faulty or supplied in error, we will provide a replacement (subject to availability) or issue a full refund and we will reimburse reasonable standard return postage costs.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
5. Refunds
Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods or receiving satisfactory evidence that the goods have been sent back, whichever occurs first.
Original delivery charges will be refunded where required by law. If you selected an upgraded delivery option, only the cost of our standard delivery service will be refunded.
6. Non-Returnable Items
Unless faulty or not as described, we cannot accept returns of gift cards or vouchers, personalised or custom-made products, items made to your specific requirements, and products that have been worn, washed or damaged after delivery.
7. Exchanges
We currently do not offer exchanges.
8. Your Statutory Rights
Nothing in this Returns Policy limits or excludes your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
